Dineshbhai Prajapati Praises the Swift Action of Service Setu, Receiving Income Certificate in Just 45 Minutes
Surat (Gujarat) [India]: “Common citizens used to face difficulties in completing their work at government offices, but now it can be done here in no time. Additionally, we benefit from information, guidance, and various scheme-related knowledge,” stated beneficiary Dineshbhai Prajapati, praising the government’s citizen-centric approach through the Service Setu program.
Fifty-one-year-old Dineshbhai Gopalbhai Prajapati resides in the Shivdarshan Society in Katargam and is involved in the diamond business. He obtained an income certificate through Service Setu in just 45 minutes. He remarked that Service Setu is like “Ganga at your doorstep.” Dineshbhai emphasized that the program has freed middle-class citizens like him from unnecessary hassles at government offices.
With frequent requirements for income certificates in government schemes, he mentioned, “When I learned that the Service Setu was being organized in our area, I gathered the necessary documents and came here. The government employees provided excellent assistance in filling out forms and making necessary copies.”
It is noteworthy that the state government has adopted an innovative approach through the Service Setu program to bring the benefits of citizen-centric schemes right to the doorstep of the people. Through Service Setu, citizens can access benefits from around 55 personal services of the state government at a single location, eliminating the need for villagers to endure the inconvenience of traveling to taluka or district offices. This not only saves time and money but also enhances accessibility for citizens.